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Posted: 08-Apr-26
Location: Durham, North Carolina
Internal Number: 268554
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
RN Care Coordinator- Duke University Hospital - Day Shift
Duke University Health System- Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.
Department Profile:
The Children?s Health Center and Lenox Baker Children?s Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.
Department Profile:
The Neuromuscular Dystrophy Program (NMD) at Duke Children's is active in delivering exemplary care for each patient to ensure an excellent patient experience.
This position, of Neuromuscular Nurse Coordinator, will provide triage support and care coordination for this high acuity patient population in collaboration with dynamic multidisciplinary teams. This position will work closely with the faculty directors of Pediatric Neurology, Pulmonology, and Cardiology. We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting.
The ideal candidate for this position will possess the following:
- A solid background in Pediatric Nursing
- Experience with telephone triage or managed care coordination
- Strong oral /written communication skills, software navigation abilities (EPIC experience preferred)
- Good organizational skills
- Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Work Performed
- Coordinate and lead the weekly NMD clinic care team meeting including review upcoming weeks patient needs, review of new patient referrals, and follow up on diagnostic testing
- Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Attend clinic to meet and begin patient education with all new patients. Document communication in Maestro care and manage inbasket messages regarding care.
- Patient care coordination will be done in an office setting or hybrid model on non-clinic days
- Being onsite for clinic days to help with direct patient care
- Patient care coordination involves assisting with refills, entering labs/studies needed during appointments, triage patient phone calls, coordinating various appointments/studies, etc., prior authorizations
- Preorder labs for outpatient procedures
- Coordinate new patient appointments assuring all necessary medical records, neuroimaging, and labs have been obtained from outside facilities
- Coordinate diagnostic testing and outpatient appointments here at Duke, or at an outside facilities
Work Hours & Shifts:
Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.
Education
BSN Required
Experience
3 years of nursing experience required.
Degrees, Licensure, and/or Certification
Current or compact RN licensure in the state of North Carolina required.
Knowledge, Skills, and Abilities
Knowledge of scope for a registered nurse Knowledge of and appropriate application of the nursing process. Ability to independently seek out resources and work collaboratively. Ability to establish and maintain effective working relationships. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. Ability to teach patients and families in accordance with the nursing plan of care.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.