1. Prepares monthly staffing schedules for all employees and ensures all areas have adequate coverage for each shift every day. Reviews and approves staff timekeeping on a bi-weekly basis for direct reports.
2. Provides ongoing education and training for all team members, ensuring employees meet all competency requirements, including customer service expectations and all relevant policies.
3. Monitors all registration reports and performs audits on a weekly basis or other frequency as directed. Reports results and any feedback for process improvement to staff and manager.
4. Acts as a subject matter expert and super-user in all registration applications, workflows, and procedures. Regularly works within the standard duties of Patient Access Representative to fill in scheduling gaps and stay current in workflows and understanding registration challenges and the patient experience.
5. Possesses high knowledge of the billing process and managed care contracts in order to explain patients' benefits. Works with the billing department to ensure the timely and accurate completion of registrations and charge entry. Follows up with staff on a timely basis on findings and takes corrective action as appropriate.
6. Shares after hours call coverage for the Patient Access Department with the Patient Access Manager
7.  Assists Patient Access Manager with employee relations matters within the team.
8. Works with Patient Access Manager to track and communicate department goals and objectives.
9. Enforces and promotes Vail Health Values and Patient Experience. Role models the principles of a Just Culture
10. Performs other duties as assigned. Must be HlPAA compliant.

• Two years of health care experience in a patient access environment, required. 
• Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals. 
• Supervisory experience, preferred.

License(s):

• N/A

• Patient Access Management Certification, preferred.

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

About Vail Health

Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.

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Connections working at Vail Health