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ChristianaCare

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Duke University Health System

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Ed Navigator
The Emergency Department Care Navigator is responsible for ensuring an exceptional patient experience in the Emergency Department. The position has direct accountability for meeting the non-clinical needs of patients and caregivers by providing updates, liaising with the clinical team and coordinating follow up needs. The ideal candidate possesses strong interpersonal skills, works comfortably with a diverse population and handles multiple tasks well. The position operates under the supervision of Case Management and Patient Experience Responsibilities: Conduct regular rounds on Emergency Department patients and waiting areas to create a welcoming environment, and address any immediate needs.


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