SSM Social Worker – Saint Louis, MO

$5,000 Sign-On Bonus for External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Social Worker is responsible to act as a liaison and assists in coordinating resources for the care of health plan members with multiple co-morbidities and/or psychosocial needs.  The primary scope is to provide counseling and assistance to patients and their families as requested with personal, financial, ethical, and environmental difficulties that predispose patients to illness.  The Social Worker acts as an advocate for members and their families linking them to community resources and financial assistance programs for continued growth toward a maximum level of independence.  The Social Worker will interact and collaborate with the interdisciplinary care team, which includes physicians, nurses, case managers, pharmacists, laboratory technologists, other social workers, dietitians, and other educators. 

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 08:00AM – 04:30PM. It may be necessary, given the business need, to work occasional weekends. Our office is located at 1201 S. Grand Blvd. St. Louis, MO 63104

We offer paid training. The hours during training will be 8am to 4:30pm, Monday – Friday.  Training will be conducted onsite.

Primary Responsibilities:

• Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements.
• Coordinates outpatient needs related to community resources, financial assistance programs, and long-term activity of daily living needs outside the benefit criteria of the medical insurance coverage.
• Identifies and assists with patients with high-risk diagnoses and/or patients with multiple co-morbidities who will benefit from social care coordination, contracts, providers, and facilities.
• Conducts site visits in a hospital setting.
• Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements
• Along with care team members, reviews the need for and assists with resources necessary for the patient and educates them about their community resources and options and advocating on behalf of the patient.
• Takes ownership of the total work process and provides constructive information to minimize problems and increase internal and external customer satisfaction.
• Participates in the development of appropriate QI processes, establishing and monitoring indicators.  Takes corrective action when data shows a need to modify management strategies or systems.
• Attends and contribute to staff meetings.
• Adheres to organizational and departmental policies and procedures.
• Seeks ways to improve job efficiency and makes suggestions to the appropriate manager.
• Performs all duties for internal and external customers in a professional and responsible manner.
• Assists in the growth and development of self and associates by sharing special knowledge with others.
• Attends educational offerings to keep abreast of change and comply with licensing requirements.
• Maintains knowledge of the Health Plan Benefits.
• Performs all other related duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree (or higher) in Social Work (BSW) 
• Experience with Microsoft Word (create correspondence and work within templates)
• Microsoft Excel (data entry, sort / filter, and work within tables)
• Microsoft Outlook (email and calendar management)
• Ability to work full-time, Monday – Friday. Employees are required to work our normal business hours of 08:00AM – 04:30PM. It may be necessary, given the business need, to work occasional weekends. 

Preferred Qualifications:

• Master’s Degree in Social Work (MSW)
• Knowledge of disease management, managed care, medical terminology, referral process, claims, and ICD-9 and CPT coding.
• 1+ years social work experience in a health care environment.
• Experience working with EPIC.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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