Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work. (sm)

WellMed provides concierge - level medical care and service for seniors, delivered by physicians and clinic stat that understands and care about the patient’s health. WellMed’s proactive approach focuses on prevention and the complete coordination of care for patients. WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella.

The Market Clinical Support role is responsible for assisting the Market Nurse Leader with assessing and training clinic operations staff in assigned market to meet clinical operational needs, and ensure compliance with federal and state requirements, Medicare guidelines, URAC/NCQA/AHCA/OSHA/Joint Commission standards; responsible for reinforcing policy and procedures and integrating clinical practice guidelines into clinic processes. Impact of work is most often at the local level and market level. Focus is on clinic issues and staff training/competency for Joint Commission and PCMH readiness. This position will assist in the clinical professional development of the Clinic Operations teams in their market. This position maintains continuous quality improvement efforts and opportunities directed toward achievement of clinical and healthcare outcomes. The success of this position requires the ability to foster communication and teamwork between clinics/physicians, market management team, and corporate departments. This position will coach others in the application of clinical competency, translating complex nuances related to clinical competency into easy to understand terms; participates in market-level discussions regarding clinical competency; participates in the delivery of reference and resource materials on clinical competency.  Recognized as the SME for clinical competency, both internally and externally. Leads education of new applications and approaches for activities related to clinical competency. The Market Clinical Support role will assist the market leadership with long-term planning initiatives assuring activities are appropriately integrated into the market annual plan.   

Primary Responsibilities:

• Drives effective clinical decisions within a business environment
  • Clinical Interface/Liaison (clinical problem solver with providers, interdepartmental teams; resolution of issues concerning members, program definition and clarification)
  • Clinical Operations Analysis (monitors and analyzes medical management activities; provides analytical support to clinical programs; may perform medical record/clinical audits)
  • Clinical Training (planning, coordinating, delivering and evaluating clinical training)
  • Demonstrates understanding of business implications of clinical decisions (e.g., financial ramifications)
  • Asks critical questions to ensure member/customer centric approach to work
  • Identifies and considers appropriate options to mitigate issues related to quality, patient safety or affordability when they are identified, and escalates to ensure optimal outcomes, as needed
  • Utilizes evidence-based guidelines (e.g., medical necessity guidelines, practice standards, industry standards, best practices, and contractual requirements) to assist in improving clinical outcomes and achieve business results
  • Reinforces innovative approaches to the practice of nursing, in order to achieve or enhance quality outcomes and financial performance
• Serves as subject matter expert to support compliance with applicable federal and state practice health and safety standards, with particular focus on clinical standards and occupational health requirements
• Assists in remediation and corrective action plans, resulting from internal assessments, audits, compliance reviews and self-identified issues
• Provides leadership and mentoring for clinic staff to ensure patient safety and quality care
• Serves as a clinical resource for QRA performance and PCMH implementation and sustainment
• Monitors and ensures compliance with Occupational Health Programs (e.g., TB Screening, Hep B Screening, N-95 Fit Testing, etc.)
• Monitors laboratory compliance with CLIA regulations
• Ensures clinic staff has demonstrated appropriate clinical competencies to perform clinic tasks
• Monitors patient satisfaction and implements plans and programs to continually enhance services provided
• Monitors compliance drills in MedGate for timely completion
• Participates in professional development activities and education programs to keep staff abreast of health care trends and practices
• Performs all other related duties as assigned

This position requires 75% traveling around the San Antonio, TX and surroundings counties, but must be available to travel to other locations if needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Degree in Nursing or health related field (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a degree)
• Active, unrestricted RN license in the applicable state of employment
• 5+ years of related experience in clinical or hospital setting, with 2+ years at management level or higher
• Experience in providing leadership and direction for long-range strategic planning
• Basic understanding of standards such as NCQA, AHCA, OSHA, Joint Commission, and Medicare in the managed care setting
• Demonstrate proficiency in implementation, data collection/reporting, and evaluation of initiatives and/or programs
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Able to establish cooperative and collaborative working relationships in the course of performing assigned duties
• Proven ability to manage and direct various levels of employees
• Excellent verbal, written communication, presentation and facilitation skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.