Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
Prior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.
We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
Full - Time: 40 Hours Per Week 1st Shift: 8am - 5pm On - Site Position
The Director of the Transfer Center and Clinical Access is a clinical and administrative leader whose primary responsibilities are to oversee access and throughput of patients throughout the Akron Children's Enterprise and to direct the allocation of human resources to support safe and quality patient care. In this role, the director oversees, manages, and leads the Transfer Center and Transport infrastructure, process, and people.
The Transfer Center and Clinical Access is a 24/7 service that works with key providers and administrative and nursing leaders to ensure safe and timely patient transfers and placement within the hospital system.
The director is responsible for and oversees all operations, safety, personnel, business development, financial, and customer relations for areas of responsibility. This includes oversight of processes involving transfer coordination, regulatory compliance, pre-registration, and workforce planning. The director plans, organizes, and assists in establishing the strategic and operational goals of the Transfer Center, Transport, Language Access, and Children's After-Hours departments and is responsible for all activities related to corporate and regulatory compliance.
Adds value as a key member of management understands the business, financials, industry, customers, and strategy.
Develops, implements, and modernizes the overall transfer center structure to bring technology and process improvement forward to all departments within ACH.
Leads the development and monitoring of Transfer Center, Transport, Children's After Hours and Language Access Services programs and procedures.
Promotes access transparency across the Akron Children's enterprise including ability to see both bed status and patient status where appropriate.
Supervises employees, provides direction, coaches, trains, and develops, and manages performance to organizational goals and expectations.
Coordinates Transfer Center, Transport, and Language Access Services planning to ensure consistency across the organization using forecasting and supply/demand methodology.
Develops system-wide processes to improve patient flow and throughput across the ACH regional system including assuming responsibility for bed placement and capacity utilization and management across the health system.
Collaborates with medical staff and coordinates Transfer Center planning/implementation to achieve results that are aligned with organizational goals and objectives for access.
Assures that referral processing and authorization optimization is in place in collaboration with the revenue cycle teams.
Develop tools and metrics that meet/exceed standards for internal clients, patients, referral providers, and revenue cycle.
Establishes processes that facilitate the identification and resolution of performance issues incorporating a Just Culture environment.
Summarizes and reports results to senior management. Communicates across the company and other levels as appropriate.
Prepares, manages, and adheres to department budget to maintain expenditure controls.
Provides visionary goals and strategic plans for designated departments.
Plans for the delivery and evaluates the quality of care rendered to all patients in identified areas.
Mentors, directs, guides, and consults with managers toward meeting individual department goals.
Re-engineers workflows and technologies in assigned departments to enhance performance.
Direct supervision of inter and intra facility bed placement and management.
Other duties as required.
Experience: Pediatric Healthcare, Transport Services, Staffing, Performance Improvement.
Demonstrates skill in leadership, business, professional accountability, advocacy, relationship management, and networking.
Very strong communication skills (written and verbal), interpersonal, organizational, group presentation and problem-solving skills required.
Possesses strong customer service skills and demonstrates compassion and empathy.
Ability to work effectively and efficiently under tight deadlines.
Data-driven decision-making while relying on strong interpersonal skills to drive change is required.
Experience with physician relations is required.
Experience working with all levels within an organization is required.
Excellent coordination and multi-tasking skills required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Education and Experience
Registered Nurse License is required.
Education: Master's degree in Nursing, Health Care Administration, Business Administration, or related field is required.
Previous flight or ground transport program administration is a plus.
Current Health Care Provider BLS from the American Heart Association is Required.
Years of relevant experience: 7-10years is preferred.
Years of experience supervising: 5-7 years is preferred.
While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
The employee must occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually quiet to moderate.
This position is performed in an office setting, five days a week with typical work hours being 8.00a through 5.00p.
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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