Community Programs Specialist / Bilingual (English/Spanish)
Location: Harrisburg, Pennsylvania
Type: Full Time
Internal Number: R-28289
Bilingual – English/Spanish. Geisinger Health Plan - our ideal Candidate will be self motivated, possess a desire to interact with community members to advance knowledge of GHP programs like CHIP, Medicare and Medicaid products as well as enjoy collaborating with team members and stakeholders alike. Responsibilities will include relationship building, identifying community partners and events, and creating brand recognition. Plans and executes informational meetings, social activities and community outreach programs. Promotes the Geisinger brand and legacy in the community in order to foster brand trust and social engagement. Supports physician panel growth, activity calendar development and open house events at various sites. Establishes and maintains strong relationships with community partners and clinicians for the benefit of Geisinger programs and clinical enterprise services. Performs hands-on outreach activities or placed in a host clinic site to take on similar duties, specific to patient services. Meets with both current and prospective patients and members in group settings to educate and inform about Geisinger.
Engages and provides education about Geisinger programs for various audiences.
Works with department leadership on strategy development for information meetings, meeting implementation and execution.
Establishes and manages meeting facilities based on strategic plans.
Provides patient check in coverage as needed.
Coordinates the development and implementation of outreach strategies and plans in support of meeting initiatives, including working with management on the development and approval of product presentations as well as collateral and marketing support materials such as press releases, brochures, posters, fliers, and newsletters.
Understands and follows all Federal (CMS) and State regulations around marketing, sales and enrollment as it applies to line of business being promoted.
Studies, tests and certifies on all required and mandated training.
Tracks participant activity at meetings and regularly reports results to management.
Tracks and monitors individual meeting and activity budgets, including submission of receipts and other outreach activity expenditures to team leadership as required.
Promotes Geisinger by identifying and targeting groups of prospective members and posting and distributing information to potential members informing them of upcoming informational meetings, by gaining insights and expertise on services offered.
Represents Geisinger at health fairs, conferences, workshops, speaking engagements, community events and other public activities as appropriate to promote programming and services.
Develops and cultivates relationships to support objectives including, but not limited to, establishing new referral relationships and maintaining strong existing relationships and partnerships with various community agencies.
Develops leads within the community for follow-up with Geisinger staff.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
* Resident of one of the following counties: Adams, Berks, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Lancaster, Lebanon, Lehigh, Northampton, Perry, York.
Responsible for building relationships in the community and presenting at in person events throughout the assigned territory.
Travel required within territory approximately 70% of time
High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)
Minimum of 2 years-Related work experience (Required), Minimum of 1 year-Health Insurance/Managed Care (Preferred)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.