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Southern California Permanente Medical Group

Los Angeles, California

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Customer Service Representative II - Geisinger Health Plan (Work from Home Pennsylvania resident)
Job SummaryGeisinger Health Plan - Enrollment Operations team is hiring. The successful candidate will assist in resolving customer concerns, provide appropriate education/instruction and maintain customer satisfaction by providing the highest level of customer service. This role actively participates in cross training, improving processes within the Customer Service team.Job DutiesResolves and reconciles enrollment reports and all related eligibility issues.Initiates communication and literature to the newly enrolled member, dependents and employer groups.Performs membership data extract reports and supplies them to employer groups as an audit tool for accuracy and compliance with performance risk guarantee commitments.Performs


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