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Supervisor Operations
DescriptionSummary:Under the supervision of the Member Services Department Manager, this position is responsible for the delivery of superior customer service by ensuring calls are answered efficiently and effectively throughout the day. Responsible for recruiting, hiring, training, coaching, and mentoring representatives and conducting meaningful performance reviews. Resolving escalated calls, dispatching supervisory calls, and assisting Member Services Representative with any client related questions. Works with other departments to confirm that member needs are being met and determines trends in member issues. Oversees the receipt of requests for information, and complaints from members to identify additional training opportunities. Monitors
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