Top Reasons to Work at AdventHealth Medical Group West Florida
Rapidly Growing Organization
Rollover PDO with service year increases in accrual
Patient facing positions receive company paid initial sets of scrubs
You Will Be Responsible For:
Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities
Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.
Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
Greets consumers as they enter the facilities. Offers assistance, as needed and appropriate to the consumer.
Confirms patient demographics and account information is accurate and completed prior to visit.
Meets or exceeds upfront collections by facilitating the consumer payment process through the AdventHealth payment portal or application Provides support in the execution of Care Pavilion consumer experiences
Accountable to meet and exceed consumer needs, demonstrating a sense of urgency to recover any service gaps
Interacts with all consumers and team members using the iCARE communication model (Introduce, Connect, Anticipate, Reinforce, Extend)
What You Will Need:
High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience
Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days
The Care Concierge, under the general direction of the Sr. Manager Care Pavilion is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.