Weekend Intake Coordinator - Behavioral Healthcare Providers

The BHP Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff.

We have weekend, casual FTE positions to fill for our Southdale emPATH Unit. We are looking for Saturday and Sunday mornings (8:00am-4:30pm) and Saturday and Sunday evenings (4:00pm-12:30am). We are open to working with the right candidate on the set schedule / FTE that works best for them and meets business needs.

SouthdaleemPATHspecifics:

• The posted position will be located in the emPATH unit at M Health Fairview Southdale Hospital which is a newly built, calming environment that will allow interactions with patients to take a calmer, therapeutic approach. Work will be done in-person. This position will be weekends on day or evening shifts.
• The emPATH unit will allow for unique interactions with licensed professionals in a therapeutic mileau. It will ofer engagement with a clinical team and the coordinator will play a critical role in patient care coordination (both in the unit and in planning for discharge). The role of the emPATH coordinator may be especially interesting to individuals who are passionate about mental health care in medical settings and who are interested in a career path towards a licensed mental health care professional in the future.
• Above and beyond the responsibilities listed below, the coordinator in the emPATH unit will need to be able to meet the following expectations:
• Skilled in interdisciplinary teamwork including respectful communication, adaptability to change, and flexibility withcolleagues.
• Knowledge of resources in the community and ability to engage with patients

Intake Coordinators are cross trained to work within other departments to provide coverage or assistance when additional staffing is needed.Intake Coordinators work across two service lines that BHP supports and responsibilities outside of the emPATH unit may include:

• Primary Access
• Initial appointment scheduling for mental health and chemical health services for patients
• Escalation of Crisis Calls to a licensed staff member
• Diagnostic Evaluation Center (DEC)
• Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location
• Escalation of Crisis Calls to a licensed staff member
• Telemedicine request management
• Inpatient bed identification
• Coordination of care with established and new providers referred to by DEC

Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations:

• Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs
• Uses excellent telephone etiquette and active listening skills
• Documents calls
• Assesses and prioritizes calls
• Assesses and triages client admissions using identified admission criteria

Completes client intake process:

• Assesses and triages client admissions using identified admission criteria
• Assures insurance reimbursement and authorization
• Documents complete and accurate demographic and clinical information
• Secures information pertinent to the patient visit
• Obtains internal and external records when possible
• Provides client or referral sources with information regarding the programs
• Refers to other programs or community agencies when Fairview services are not appropriate
• Secures payment for treatment

Recognizes problems and takes appropriate measures to resolve:

• Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies
• Identifies patients who no-show to meet risk management criteria

Collaborates with internal and external resources to ensure efficient patient flow:

• Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement
• Acts as a liaison between payers, business office staff, patient care providers and site supervisor
• Partners with appropriate community liaisons

Monitors patient care providers schedules to insure optimum productivity:

• Coordinates the decision-making process in regard to intakes and waiting lists
• Schedules new visits

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served:

• Partners with patient care giver in care/decision making
• Communicates in a respective manner
• Ensures a safe, secure environment
• Individualizes plan of care to meet patient needs
• Modifies clinical interventions based on population served
• Provides patient education based on as assessment of learning needs of patient/care giver

Required:

• Bachelors Degree

• 1 year experience in a behavioral health related field, managed care or call center.

• Computer proficiency

Preferred: