The Hospital VP/Chief Nursing Officer (CNO) is responsible for overseeing nursing practice for designated areas within Fairview Southdale Hospital and has ultimate responsibility for meeting quality and patient care needs, to assure interdisciplinary care in accordance with the Fairview mission in partnership with hospital, medical staff, senior executives, Service lines leaders, as well as, shared clinical and support leadership. The CNO ensures the advancement of the profession of Nursing. The CNO is responsible for planning, organizing, and directing the delivery of patient care services for the designated Hospital. Promotes and establishes an environment of patient centered care in which standards of excellence and consistent nurse practice are implemented throughout the hospital including inpatient units, Emergency Department, Imaging, Observation, Cath Lab, Operating Room, and hospital based clinic environment to improve the health of the community. As a member of the hospital executive team, the CNO facilitates a highly-matrixed approach in the development of hospital services, and displays an ability to work effectively within the health systems decision making and organizational structures. This role will partner across the system to find efficiencies across the system, use our services across the system, get to higher outcomes/lower cost, and move patients to most appropriate care quickly. The role will also include leadership and implementation of Fairview Operating Management System, using lean methodology and practice lean philosophy. The CNO represents patient care in system integration activities and other strategic efforts, which affect/impact patient care. The CNO will approve the nursing practice model and supports its implementation in all settings, assuring that there is a common philosophy of nursing practice, consistency in the standards used to deliver and evaluate nursing care, and that all nurses adhere to common standards of competence across the hospital. The CNO will be responsible for Labor Relations and Negotiations for nursing staff within the hospital.
The CNO will lead the development and implementation of clinical nursing practice model that reflects and drives best practices in health environments and creates an environment to facilitate team actions that produce results. Implements shared decision making councils to lead nursing standardization for evidenced based clinical practice, policies and quality care. The CNO will work closely with Medical Affairs as well as with other inter professional teams. The role will establish strong relationships with nursing leaders and educators from across the system ensure ongoing advancement of professional nursing practices and continuous (ongoing) improvement in clinical outcomes throughout the organization. In addition, this role will partner with Patient Care leaders from across Fairview to enable consistent practices, standards, evaluation and adherence to common standards of competency of nursing care across Fairviews hospitals and medical centers. Assures adherence to CMS, Joint Commission, and other regulatory bodies affecting clinical practice and quality metrics.
This role provides leadership and ensures progress on clinical excellence and care delivery improvement initiatives. Participates and collaborates with an inter-professional team of leaders, including FMG leadership, senior services leadership, administrative staff and medical staff, to develop quality initiatives, policies and procedures, and budget resource allocation. As part of the senior leadership team, provides nursing and operational leadership in human resource management, quality assurance and improvement, operations performance, team development, planning, budgeting and system performance. Partners with medical staff on development and integration of high quality medical services within the hospital and the broader Fairview integrated care delivery system. Uses position of prominence to increase the level of awareness and commitment toward clinical process and quality improvement within region and throughout the Fairview system. Provides leadership for system initiatives and acts as a liaison to other System Committees, i.e. credentialing, etc. This role must promote our system by maintaining patients in our system based on excellence of services.
Continually assesses, plans, and implements ever improving operational services
Uses quality and process/lean improvement tools and techniques to assess workflow opportunities and make process improvements.
Leads with lean philosophies and recognizes and addresses opportunities for improvement, using best practices information.
Sets appropriate priorities among competing demands.
Ensure that all Compliance policies and procedures are followed at site.
Assures that all nursing services are provided in compliance with all applicable standards and requirements of The Joint Commission, CMS, the MN Board of Nursing, and all other applicable regulatory bodies.
Communicates and operationalizes the vision and strategic direction for the delivery of patient care and the discipline of Nursing across the hospital; directs and collaborates on the implementation of strategies to achieve them.
Provides leadership and direction for the development of strategies to promote the recruitment, retention and recognition of excellence in Nursing.
Fosters a communication system to assure all employees have relevant, timely, and appropriate information.
Establishes and reviews expectations that guide, motivate, and hold people accountable for their work.
Provides feedback and coaching on an ongoing basis.
Conducts accurate and timely performance reviews.
Continuously takes action to enhance employee satisfaction.
Ensures that human resource policies and procedures are followed.
Develops budget and manages within budget parameters.
Monitor and improve financial performance including encounter/RVU volumes, staff and other costs, and accounts receivable.
Demonstrates effective stewardship of limited resources.
Demonstrates ongoing fiscal responsiveness.
Helps others understand and respond to the financial status of the hospital and the Fairview System.
Involves staff in cost reduction efforts.
Focuses on customers
Understands the importance of customer service.
Sets an example of exemplary customer service.
Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback.
Takes actions to meet and exceed the needs of customers.
Continuously implements strategies to improve customer satisfaction.
S erves as member of senior management team and works to enhance effectiveness, patient satisfaction and market position overall
In conjunction with other executive leaders, participates in strategic planning, development, implementation, and evaluation of clinical programs and services, assuring appropriate resources and financial performance for the delivery of care.
As part of senior management team, develops and manages annual operational and capital budgets and strategic planning.
Develops, maintains and implements effective financial, strategic and tactical plans for areas of responsibility.
Maintains a thorough understanding of the healthcare marketplace. Has thorough understanding of healthcare finances.
Actively promotes the provision of quality health care and excellent patient satisfaction.
Resolves clinical issues as they arise.
Masters Degree required. If Masters Degree is not in Nursing, the individual must have a Bachelors in Nursing.
7+ years of healthcare leadership.
MN Nursing License
Doctor of Nursing Practice PhD or DNP.
10 + years of experience years health care leadership.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.