The Vice President for Patient Access Services (PAS) provides leadership for adult ambulatory patient access to ensure customer-focused, results-oriented performance in alignment with the mission, vision and credo of the Vanderbilt University Medical Center (VUMC).
This individual will work closely with the clinical chairs and operational leaders throughout VUMC to ensure optimal patient access strategies are developed, implemented, and sustained to support seamless patient service across the Vanderbilt care continuum. The Vice President is charged to lead access-focused initiatives that create and support exceptional patient access and service, faculty and staff satisfaction, growth and volume management, technology advancement, and strong financial performance with superior efficiency and productivity.
This position reports to the Chief Operating Officer of the Adult Operating Division with a dotted line to the Chief Medical Officer and the Vanderbilt Medical Group (VMG) Board.
Postgraduate degree in Health Care Administration, Public Health, Business Administration, Organization Development, or the equivalent with at least 10 years of leadership experience in the health care service sector is required.
Experience in a complex and matrix environment such as an academic medical center or large integrated health system. The system should have a strong physician component such as large multi-specialty medical group. Other experiences such as with physician practice management companies, managed care organizations or other closely related alternate site-type venues would be desirable.
Proven change agent who understands systems engineering and the use of data analytics to drive operational, quality, and financial levers to positively affect results. Experienced in leading and implementing innovative quality, safety, and performance improvement initiates to achieve superior clinical quality and favorable financial outcomes with high satisfaction levels for patients and staff.
Demonstrated success in working collaboratively with physicians and other senior executives.
Leadership that has exhibited a proactive, results-oriented stand towards achieving outcomes in complicated, changing, multifaceted environments.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during... this same period.
Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties.
Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.
As the largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.
Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.